Course Syllabus for BUS 663
Name Sect. Ref. # Time Day(s) Room Building
Direction and Control of Information Systems Organizations E01 14638 7:00 -9:40 PM Thurs. 4115 Business Building

Instructor Peter Aiken. I received my doctorate in Information Technology from the George Mason University, School of Information Technology and Engineering in 1989. The school used the following definition of information technology: Information Technology is a discipline that encompasses the design, development, and application of hardware and software systems to facilitate human endeavors.

Contact -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
name:Peter Aiken, Ph. D. Information Systems Research Institute
address:Department of Information Systems home:804.355.5399
1015 Floyd Avenue - Room 4170 work:804.828.0174
Virginia Commonwealth University fax:804.828.8884
Richmond, Virginia 23284-4000 e-mail:paiken@acm.org
http://fast.to/peteraiken
not my:Yesterday is history, Tomorrow is a mystery and
quote:Today is a gift - that's why it's called the Present
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Electronic peter_aiken@bigfoot.com & http://fast.to/peteraiken

I spend about 50% of my research time working at my home office, please feel free to try to contact me there. At home, Jasmine and I often hide from sales calls behind the answering machine. If you get the answering machine, press and hold any key on your touch-tone phone to by-pass the recorded message and please announce yourself. If I'm there, I'll pick up unless I'm attempting deep concentration. Regardless, please leave me a message - I will return your call.

I'm often required to travel and when I do I leave this information on my office answering machine.

This semester I'll usually be spending approximately two days each week in New York City where I'm work on sponsored research with the Deutsche Bank - Center of Competence.

Office Hours My office hours are before class from 4:30-7:00 PM and other times by appointment. In addition to my regularly scheduled office hours, I'll stick around as long as required after the evening class to answer any questions.

Schedule My class schedule for the Spring 1999 semester is BUS 663 on Thursdays from 7-9:40 PM

Prerequisite Admission to the Graduate School in Business at VCU or permission of the instructor.

Catalog 663 Advanced Systems Analysis and Design. Semester course; 3 lecture hours. 3 credits. A required course for those concentrating in information systems. Prerequisites: BUS 362, 363, 365, and 645 or 648 or equivalent or permission of the instructor.

Description A study of the control, direction and roles of information systems personnel and organizations in the context of contemporary business environments. Emphasis will be placed on understanding the impact of information technology on business management as it contends with the results of the "information explosion."

Texts This semester we will explore a number of Harvard Business School Case Studies and other assigned readings.

Attendance You are responsible for all material discussed in class.

Grading There will be no tests and no papers for this class. Your grade will be determined entirely by your analyses of each case and by your contributions to each class discussion. The grades for your case analyses will be determined by me. The grades evaluating your contributions to the class discussions will be partially determined by your peers and by me. Each student will evaluate all other student class contributions and I will assign my own grade. We will use identical grading schemes.

Preparation Most classes will be devoted the discussion topics and case studies. The classes will consist partially of a discussion of the underlying technologies discussed as part of each case study. The major portion of the classes will be devoted to a discussion of the case, the information systems managerial issues and possible resolution of the issues posed by the case. Other classes will revolve around topics presented by the assigned readings.

As a class we will agree to meet specific time schedules for each class discussion.

For example, each student will read each case and e-mail me a one-page analysis of the major issues and resolutions on the course web site by some evening to be determined. These will be graded by me and redistributed (without grades) in time for you to read everyone else's analyses in time for class. In addition, the web page is to be the sole means of discussing the cases among students. All class members will be required to have read all discussion and analyses by class time. All class members will provide discussion evaluations to me within a few days of the class discussion. The penalty for missing a deadline is one point.

This process will ensure a productive discussion of the technology and the issues. A sample schedule for a case study is provided below.

Day
Activity Deliverable
1
Class meeting Attend class/participate in the discussion
2
Consider individual class member contributions Provide me with evaluation of individual student contributions
3
Read next assignment  
4
Prepare one page case write up  
5
  Post one page case write up to course web site
6
Read individual class member postings on the web  
7
Prepare class discussion issues  

Fine Print

Religion Friday, January 22nd is the deadline for students to provide advance written notification to instructors of intent to observe religious holidays

Graduation Friday, February 9th is the last day for Fall degree candidates - to submit graduation applications to you advisers for December degrees.

Withdrawal Friday, March 5th is the last day to withdraw from a course with a mark of "W".

Disabilities Students with special requirements must inform the instructor of these within the first two weeks of the semester. Also, in order to receive special considerations, these requirements must be certified by the University Office of Academic Support.

Weather If classes are canceled due to inclement weather, any scheduled tests or assignment due dates will be automatically moved to the next regular  class meeting.

Ethics Students must abide with the University computing ethics policy.

Holidays "It is the policy of VCU to accord students, on an individual basis, the opportunity to observe their traditional religious holidays. Students desiring to observe a religious holiday of special importance must provide advance written notification to each instructor by the end of the second week of classes. Instructors are encouraged to avoid scheduling on these dates one-time only activities which cannot be replicated. Faculty members are expected to make reasonable accommodations to students who are absent because of religious observance through such strategies as providing alternative assignments or examinations or granting permission for audio or video recordings and the like."

Honor Code All submitted work is considered "pledged" according to the VCU Honor System. Cheating and plagiarism are unacceptable and will be handled in accordance with the Academic Integrity Policy as specified in the VCU Resource Guide. Except in those cases where team work has been expressly permitted all work must be done individually by each student.

Tentative Schedule

Week
Class
Date
Class Focus
1
1
1/14/99
Course Overview and Introduction
2
2
1/21/99
Reading #1 Managing in an Information Age: Organizational Challenges and Opportunities - 196002

Reading #2 Managing in an Information Age: IT Challenges and Opportunities - 196004

3
3
1/28/99
Case #1: Mrs. Fields, Inc.--1977-87 - 194064 & Mrs. Fields, Inc.--1988-92 - 194065
4
4
2/4/99
Reading #3 Rattling SABRE - New Ways to Compete on Information - 90307

Reading #4 Designing and Managing the Information Age Organization - 196003

5
5
2/11/99
Case #2: KPMG Peat Marwick: The Shadow Partner - 492002
6
6
2/18/99
Reading #5 Electronic Commerce: Trends and Opportunities - 196006

Reading #6 Paving the Information Superhighway - 195202

7
7
2/25/99
Case #3: Xerox Corp.: Leadership of the Information Technology Function (A) - 188113
8
8
3/4/99
Reading #7 Designing and Managing the Information Age Organization - 196003
9
9
3/11/99
+ + + + + + Spring Break — No Class!
10
10
3/18/99
Case #4: Eastman Kodak Co.: Managing Information Systems Through Strategic Alliances - 192030
11
11
3/25/99
Reading #8 Technology for Teams — 196008
12
12
4/1/99
Case #5: Westinghouse Electric Corp.: Automating the Capital Budget Process (A) - 189119
13
13
4/8/99
Reading #9 Managing Change: The Art of Balancing - 93602
14
14
4/15/99
Case #6: Frito-Lay, Inc.: A Strategic Transition--1980-86 - 194107 & Frito-Lay, Inc.: A Strategic Transition--1987-92 - 195238
15
15
4/22/99
Reading #10 How to Make Reengineering Really Work - 93604
16
16
4/29/99
Case #7: Taco Bell Corp. - 692058
17
17
5/6/99
Case #8: PepsiCo: A View from the Corporate Office - 694078